IT professional services organizations face 4 competing demands:

• Deliver outstanding customer service
• Grow revenue
• Achieve acceptable profit margins
• Maintain high utilization rates

The key to optimizing these 4 performance measures lies in the staffing model:

• Meeting all customer demands and growing revenue requires hiring additional billable consultants and trainers
• Hiring too quickly, ahead of demand, punishes profit margins and utilization rates
• Hiring too slowly leads to under-served customers and unrealized revenue opportunities
• And when demand for IT services drops during an economic slowdown, how quickly can you right size your organization to optimize these key performance indicators

The TechWorkers Professional Services practice helps IT professional services organizations implement flexible staffing models so they can quickly adapt to changing business conditions. We provide a “virtual team” of billable consultants and trainers so you can quickly scale up or down to match customer demand while maintaining profit margins and utilization rates. And because we’re former IT and consulting executives we are uniquely qualified to match technical resources to your requirements.